Payment & Refund Policy for SpringHive.net

OUR PAYMENT POLICY
Please be aware as per our payment terms & conditions; for any web development & design work, the client must pay either an advance 50% deposit or complete payment regardless of what is feasible. Additionally, a client must make your their final payment, as soon as the web design is approved. A client must also have the choice of totally paying their invoice in just one payment. We accept PayPal, credit card, and wire transfer.

Digital Marketing
Payments for Search Engine Optimization, Internet Marketing, and Social Media Optimization services are nonrefundable, and SpringHive does not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by SpringHive in initiating services. If a project is canceled or postponed, all monies paid are retained by SpringHive and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Promo Videos
Payments for custom web development projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Identity Design
Payments for custom logo design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Web Design
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Graphic Design
Payments for custom graphic design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Project Termination
In the event SpringHive fails to communicate with the client on the progress of the project or provide materials for review, the client will have the right to a full refund. The client must provide proof via email that we did not complete our responsibilities on the project. SpringHive reserves the right to terminate the project if the client does not provide any materials or content needed to complete the project within 30 days. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by SpringHive and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Chargebacks
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Website Hosting
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If the client did not make use of the account, payment for services is still due. Hosting accounts are not canceled until notice is received from the client in writing, or until 15 days after due date of payment not received. If a client paid for hosting account for 12 months ahead and cancels service before the plan expiration date, a refund may be given for the months not yet elapsed. If the client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount. SpringHive reserves the right disable and/or terminate a user’s account if a user is found in violation of the terms. Accounts terminated due to policy violations will not be refunded.